IT Support

Simplify your IT management by having Y2K ’s Managed IT take complete responsibility for all – or part of – your IT services while you focus on your core business. Let our team of local, certified engineers monitor, maintain and optimise your IT ecosystem to ensure your business meets its goals.

Our proactive, outcomes-focused approach and comprehensive reporting will provide your organisation with full visibility and absolute confidence in knowing your IT is in good hands. Our team specialises in IT-managed support for mid-sized and growing enterprises throughout South Africa. From day-to-day running of operations to long-term strategies, our technical professionals ensure your IT is efficient, secure and up-to-date at all times.

We can provide onsite IT support in Johannesburg, Pretoria, Cape Town, Durban, PE, East London, Bloemfontein, Kimberley Upington, Rustenburg and Mbombela. In other locations, we can provide fast and efficient remote support.

Benefits

Support you can rely on

Today's user expects zero downtime. Our 35+ strong team of IT professionals give direct access to the talent and infrastructure you need for planned and reliable IT. With 8/5 or 24/7 SLAs, tiered escalation and three levels of expertise to fall back on, you can rest assured we’ll keep your downtime to a minimum.

No more budget nightmares

We deliver the reliable IT you need, at a predictable and transparent per-device-cost. And, as an SLA customer, you gain access to a full-service technology provider with project management, managed services, support and consulting. This means we can design, manage and support a technology environment that perfectly suits your budget and requirements.

Your recurring IT issues are over

Complete peace of mind knowing your IT is not going to break when you need it. Our systems perform 24/7 proactive monitoring and patching while our team of engineers work tirelessly to resolve any problems that may occur.

Fast and friendly remote and onsite support*

Choose from remote only, remote and onsite, or even have a permanent onsite resource at your disposal. Either way, our SLA customers have a whole team of technical experts at their disposal.

Frequently Asked Questions

Y2K will establish a single point of contact for all your IT requirements, instituting a culture of accountability for all things IT. Remote monitoring of system logs and critical services allow us to proactively identify potential issues with servers that may cause downtime.

Our managed IT support service includes real-time service and event log monitoring, anti-virus/anti-malware software installation and updates, controlled Windows updates and patching, managed firewall protection, client VPN access, and personalised monthly SLA status reports.

Our simplified per-device contract structure makes it easy for you to budget your IT costs and focus on your core business functions. Flat-rate billing gives you the ability to budget your IT expenses better so that you can only pay for what you use and have none of the other unnecessary overheads that comes with maintaining your own IT resources.

Onboarding for Y2K Managed Services is initiated through a simple 3-step jumpstart process. Phases consist of:

  • Phase 1: IT Alignment Assessment – Helps you discover what’s best for your business and allows us to better understand your current IT environment to plan, design and implement accordingly.
  • Phase 1: Onboarding and Migration – After defining the standardised operating IT environment and common applications, we can initiate the onboarding of your individual machines and/or migrate them if required.
  • Phase 1: IT Support – Once our onboarding team has completed the necessary provisioning, you will be handed over to our Help Desk whose sole function is the management and support of your IT.

Our Service Desk will be readily available during your standard operating hours, and a Level 2 Support expert will be available after hours with an advanced engineer on standby 24/7*

*24/7 is only available to Advanced SLA customers – alternatively, 8/5 applies