Flexible, fair, and comprehensive service level agreements (SLAs) from Y2K give our clients true peace of mind. Knowing that your solution will be up and running when you need it feeds directly into return on investment, and allows you to focus on your business while we manage your service. Y2K offers a range of SLAs tailored to meet your real needs and can include standards like telephonic support or customisable options such as agreed response timing and regular site visits.
Tell us what you need from your SLA and we can structure it accordingly, so you pay for the support that is business-critical and save on the rest.
In the event that something does go wrong, engineers are always on hand telephonically at our 24/7/365 helpdesk to log into your system remotely to rectify the problem.
Do you need additional training? On-site maintenance visits? Let us know how we can best support your services and installations.
Incorporate equipment into the SLA so our expert teams can fetch, repair, or even swap out and re-install equipment that is faulty or failing.
Yes, you can upgrade the quantity of boardrooms supported anytime.
Yes, there is 2 additional callouts included per month.
Yes, our tech has general cabling available should the existing cabling be faulty. This however is not covered under the standard product and is billable with pricing on request.