Visual Communications Managed Services

Let us worry about it: With Y2K ’s Visual Communications (VC) Managed Service, we can remotely monitor your VC system – including your display devices, video conferencing systems, and boardroom presentation suite – for maximum uptime. And our concierge service means no unexpected failures or technical bugs at exactly the wrong moment. Our state-of-the-art central management and monitoring system is built on our advanced core network, with all the reliability that enables. The VC Managed Service team will proactively identify and resolve any issues that may crop up, so you can focus on getting your real work done.

How It Works

Benefits

SLAs and service

We promise guaranteed uptime, backed by comprehensive service level agreements (SLAs). You’ll enjoy both remote maintenance, and telephonic support if you need it.

Peace of mind

Schedule meetings, video conferencing, presentations or classes with full confidence that the VC technology you need will be in full working order when you need it.

Dual monitoring

24/7 monitoring of both your network performance (ensuring you have the bandwidth requirements you need) and your systems, including software and firmware upgrades.

Be in the Know

Make the most of your VC systems investment with included refresher training sessions to increase solution utilisation from your users.

Frequently Asked Questions

Our standard product is a hosted solution which does not have the capability of blocking an extension. To overcome this, we can deploy our TMS services on-site which will have additional cost implications and will mean that you are completely responsible for the solution. A minimum of 1000 extensions is needed to qualify for this option.

Yes. The Y2K service centre is available 24/7/365 days a year.

Yes. Y2K will ensure your entire visual communications infrastructure is looked after.

No. Y2K will do a comprehensive audit of your entire audio visual infrastructure including model, serial number, warranty status and software version.

You simply dial the Y2K service centre or send an email to support@voxtelecom.co.za